Statement (I): A grievance lodged against a school on CPGRAMS reaches the school with a registration number, a timeline and an escalation trail already attached to it. Statement (II): CPGRAMS is administered by the Department of Administrative Reforms and Public Grievances, which is also the department that issues the Central Secretariat Manual of Office Procedure.
- (a) Both Statement (I) and Statement (II) are individually true and Statement (II) is the correct explanation of Statement (I)
- (b) Both Statement (I) and Statement (II) are individually true but Statement (II) is not the correct explanation of Statement (I)
- (c) Statement (I) is true but Statement (II) is false
- (d) Statement (I) is false but Statement (II) is true
Both statements are true and the second does not explain the first. CPGRAMS — the Centralised Public Grievance Redress and Monitoring System — is the Government of India's online grievance platform: a citizen lodges a grievance against any government office, and the system routes it electronically to the office that must dispose of it, carrying a registration number, a timeline and an escalation trail, with central monitoring of the quality of disposal and not merely of closure. For a Vice Principal this is not theory; an admission refusal, a delayed Transfer Certificate or a fee dispute can arrive as a CPGRAMS grievance with the clock already running. Statement (II) is also true: CPGRAMS is administered by DARPG, in the Ministry of Personnel, Public Grievances and Pensions, and DARPG is likewise the issuing authority of the Central Secretariat Manual of Office Procedure, whose current edition is the 16th, CSMOP 2022. But the fact that one department happens to own both instruments is a piece of administrative geography; it is not the reason a grievance arrives time-bound. The registration number and the clock come from the way the platform itself is designed to work — routing, monitoring and escalation — and they would attach to the grievance whichever department administered the system.
Option (a) is the trap the form is built for, and it catches a candidate who knows both facts and assumes that a shared owner must be a causal link; common ownership explains why the two instruments share a vocabulary, not why a grievance carries a deadline. Option (c) is chosen by a candidate who attributes CPGRAMS to the Ministry of Education, to the Ministry of Electronics and Information Technology as the operator of the portal, or to the Central Information Commission by confusion with the RTI machinery. Option (d) is chosen by a candidate who treats CPGRAMS as a suggestion box — a place where a complaint is received and forwarded without any timeline attached — and who therefore rejects the registration number, the clock and the escalation trail. Chapter 15, PART G.2, sets out the platform, and PART A.1 with Common Error 9 fixes DARPG as the issuing authority of the CSMOP.