Principal Sarathi

Cancellation & Refunds

Cancellation & Refunds

Last updated 18 August 2026

Payments are not refundable. The full library, the solved previous-year paper and all five practice papers are delivered in their entirety the moment payment is confirmed, so a purchase cannot be returned or partly returned once made.

Try it before you pay

Because there is no refund, the app is built so that you never have to pay to find out whether it suits you. Two full chapters are free — not samples or extracts, but the complete chapters with their practice questions and explanations. They are the same writing, depth and format as everything behind the paywall. Read them, attempt the questions, see how the app behaves on your own phone, and only then decide.

What you are buying

Price₹1,000 — the total. All taxes and charges included.
Duration5 months from activation
RenewalNone. No recurring mandate, nothing charged again.

There is no subscription to cancel. It is a single payment for a fixed term; when the term ends, access reverts to the free chapters and nothing further is taken from you.

Where we do return money

These are failed transactions rather than refunds, and we correct them without argument:

Write to pankajmay97@gmail.com from the address you paid with, or call +91 81686 26657. Include the payment reference or UPI transaction number if you have it. We acknowledge within 2 working days; a return, where due, is initiated within 3 working days of that and reaches your original payment method in roughly 5–7 working days depending on your bank. Returns can only be made to the original payment method.

If access is not working

Almost every "it did not unlock" case is a mismatch of email addresses: access is granted to the address the payment carried, and if that differs from the Google account you sign in with, the app cannot connect the two. That is fixed in minutes — contact us and we will move your access to the right account. Please ask before disputing a payment with your bank; we can almost always sort it out faster than a dispute can.

Contact

Pankaj Kumar · pankajmay97@gmail.com · +91 81686 26657 · Delhi, India